Refund and Returns Policy

Refund and Returns Policy

Last updated: February 23, 2025

At Luz Montejano Inner Power Life & Business Coach, we are committed to providing high-quality digital products for life and business coaching. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a clear and simple refund process for our digital products.

Please review our Refund and Returns Policy below to understand the process, conditions, and timeframes for requesting a return or refund.

1. Refund Policy for Digital Products

We offer a 30-day refund policy for all our digital products. If you are not satisfied with your purchase or if the product does not meet your expectations, you can request a refund within 30 days from the date of purchase.

2. Conditions for Refunds

Refunds will only be issued if the request is made within 30 days of the original purchase date.
To be eligible for a refund, you must not have already downloaded or used the product. By downloading or accessing the digital product, you acknowledge that you have accepted the terms of the product.
Refunds are only available for purchases made directly through our Website, www.luzmontejano.com.

3. How to Request a Refund

If you wish to request a refund, please follow these steps:

Contact us: Send an email to [email protected] with your order details (including your name, email, order number, and reason for refund).
Provide proof of purchase: Attach a copy of your order receipt or any other proof of purchase that includes the transaction details.
Wait for confirmation: We will review your request and confirm whether your refund request meets the conditions of this policy.
Refund processing: If approved, your refund will be processed back to the original payment method. Refunds typically take 7–10 business days to reflect in your account, depending on your payment processor.

4. Non-Refundable Products

Please note that the following items are non-refundable:

Products that have been downloaded or accessed: Once a digital product is downloaded or accessed, we can no longer offer a refund due to the nature of the product.

5. Return Policy for Digital Products

Since we sell digital products (such as downloadable files, eBooks, etc.), returns are not possible once the product has been downloaded or accessed. We recommend reviewing the product description, including any available sample material, before purchasing to ensure it meets your needs.

6. Fees and Costs

There are no fees associated with requesting a refund. However, if the refund is requested after the 30-day period, the request will be denied. We do not charge any restocking or return processing fees, but please note that once a product has been downloaded, it is non-returnable.

7. Contact Information for Customer Support

If you need assistance with a refund or have any questions about our refund process, please contact us:

Email: [email protected]
Phone: [Provide phone number if applicable]
Address: 1700 Conestoga Drive Unit A, Merced CA 95348

We are happy to help and will respond to all inquiries as quickly as possible.

8. Processing Time

Once your refund request is received, we aim to respond within 2 business days. If your refund request is approved, we will process the refund within 7–10 business days to your original payment method.

9. Final Remarks

We strive to provide the best possible service and high-quality digital products to our customers. If you have any issues with your purchase or any questions about our Refund and Returns Policy, don't hesitate to contact us. We are here to assist you and make your experience with Luz Montejano Inner Power Life & Business Coach as smooth as possible.

Thank you for shopping with us!